FAQ's

CARE INSTRUCTIONS

Clean by hand or machine wash gentle/delicate cycle, hang to dry.  The gripper needs to be kept free of oils, dust, dirt, etc for it to work properly.   Clean the gripper by simply wiping with a damp cloth, or by using a mild soap. 

SHIPPING COSTS

Most orders will ship out of our fulfillment facility within two business days. Please note that our Shipping Department is open Monday-Friday, so orders cannot be processed and shipped on Saturdays or Sundays.

 We offer a standard flat shipping rate of $9.95 for orders placed within the Continental USA.  If your order is for multiple visors, shipping cost may vary and is based on the total amount of your order.

 

Alaska & Hawaii:

All orders shipped to Alaska or Hawaii will be shipped as “F.O.B.” (Freight on Buyer). This means that you will pay the actual shipping costs rather than the standard rates listed above. F.O.B. rates will not show at the time you place an order. We will e-mail you the F.O.B. shipping cost for your approval. If you contact us to approve the shipping amount, we will charge the same credit card you used to place the order.  If you do not wish to pay the shipping amount, you may cancel the order and receive a full refund. We will not ship your order until we receive your authorization for charges.


International Orders:


Shipping rates for orders shipping to countries other than the USA are based on the country in the delivery address. The shipping chart above does not apply to international shipments. The international shipping cost will not show when you are placing your order - and we will need for you to email us at wecare@equivisor.com for an estimate.


Expedited Orders:


If you choose to have an order expedited, the order must be received by us no later than 12:00PM EST in order for it to be processed that day. Please include a comment on your order (use the “Special Instructions or Order Comments” box during checkout) to let us know (a) the date you need to receive your order and (b) the maximum amount of money you are willing to pay for shipping. We need to know those two things so that we can supply you with an accurate shipping quote. We will not ship your order until we receive your authorization for the additional charges.

RETURN POLICY

EquiVisor offers a hassle free return policy.  If for any reason you are displeased with the product, simply contact us within 30 days of purchase for an exchange or refund!

If you are requesting a exchange or refund, please email us your reason at wecare@equivisor.com